{"id":155410,"date":"2026-01-19T11:43:34","date_gmt":"2026-01-19T11:43:34","guid":{"rendered":"https:\/\/uniti.app\/solucion-de-problemas\/"},"modified":"2026-02-09T18:11:59","modified_gmt":"2026-02-09T18:11:59","slug":"troubleshooting","status":"publish","type":"page","link":"https:\/\/uniti.app\/es\/troubleshooting\/","title":{"rendered":"Soluci\u00f3n de problemas"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row unlock_row_content=\u00bbyes\u00bb row_height_percent=\u00bb0&#8243; override_padding=\u00bbyes\u00bb h_padding=\u00bb7&#8243; top_padding=\u00bb5&#8243; bottom_padding=\u00bb3&#8243; overlay_alpha=\u00bb50&#8243; gutter_size=\u00bb4&#8243; column_width_percent=\u00bb100&#8243; shift_y=\u00bb0&#8243; z_index=\u00bb0&#8243; content_parallax=\u00bb0&#8243; uncode_shortcode_id=\u00bb663889&#8243;][vc_column column_width_percent=\u00bb100&#8243; gutter_size=\u00bb4&#8243; overlay_alpha=\u00bb50&#8243; shift_x=\u00bb0&#8243; shift_y=\u00bb0&#8243; shift_y_down=\u00bb0&#8243; z_index=\u00bb0&#8243; medium_width=\u00bb0&#8243; mobile_width=\u00bb0&#8243; width=\u00bb1\/2&#8243; uncode_shortcode_id=\u00bb182665&#8243;][vc_row_inner row_inner_height_percent=\u00bb0&#8243; overlay_alpha=\u00bb50&#8243; gutter_size=\u00bb4&#8243; shift_y=\u00bb0&#8243; z_index=\u00bb0&#8243; limit_content=\u00bb\u00bb uncode_shortcode_id=\u00bb177417&#8243;][vc_column_inner width=\u00bb1\/1&#8243;][vc_custom_heading text_size=\u00bbh5&#8243; text_weight=\u00bb500&#8243; badge_style=\u00bbyes\u00bb radius=\u00bbxl\u00bb uncode_shortcode_id=\u00bb550444&#8243; text_color_type=\u00bbuncode-solid\u00bb text_color_solid=\u00bb#0c4f48&#8243; back_color_type=\u00bbuncode-solid\u00bb back_color_solid=\u00bb#e7f0e7&#8243;]Informaci\u00f3n[\/vc_custom_heading][vc_custom_heading text_size=\u00bbcustom\u00bb text_weight=\u00bb300&#8243; uncode_shortcode_id=\u00bb145743&#8243; heading_custom_size=\u00bbclamp(30px,5vw,50px)\u00bb]Soluci\u00f3n de problemas: Android: Aplicaci\u00f3n ejecut\u00e1ndose en segundo plano[\/vc_custom_heading][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=\u00bb1\/2&#8243;][vc_empty_space empty_h=\u00bb2&#8243;][vc_accordion sign=\u00bbplus\u00bb gutter_simple=\u00bb0&#8243; uncode_shortcode_id=\u00bb810837&#8243; active_tab=\u00bb1&#8243;][vc_accordion_tab gutter_size=\u00bb2&#8243; column_padding=\u00bb2&#8243; title=\u00bb1. \u00bfPor qu\u00e9 una aplicaci\u00f3n podr\u00eda cerrarse despu\u00e9s de salir de ella?\u00bb tab_id=\u00bb1768823390-1-99&#8243;][vc_column_text uncode_shortcode_id=\u00bb159706&#8243;]Los tel\u00e9fonos Android modernos restringen la actividad de las aplicaciones en segundo plano de forma predeterminada para ahorrar bater\u00eda. El sistema puede detener procesos, restringir el GPS y las conexiones de red e incluso cerrar la aplicaci\u00f3n cuando el usuario cambia a otra aplicaci\u00f3n o la pantalla se bloquea.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=\u00bb2&#8243; column_padding=\u00bb2&#8243; title=\u00bb2. Acci\u00f3n clave: Permitir el trabajo en segundo plano\u00bb tab_id=\u00bb1768823390-2-48&#8243;][vc_column_text uncode_shortcode_id=\u00bb127955&#8243;]Para que Uniti funcione correctamente en segundo plano (por ejemplo, para ubicaci\u00f3n, sesiones y GPS):<\/p>\n<p><strong>Instrucciones generales (Android):<\/strong><\/p>\n<ul>\n<li>Abra Configuraci\u00f3n.<\/li>\n<li>Vaya a Aplicaciones (Apps \/ Apps y notificaciones).<\/li>\n<li>Seleccione Uniti de la lista de aplicaciones.<\/li>\n<li>Abra la secci\u00f3n Bater\u00eda \/ Uso de la bater\u00eda.<\/li>\n<li>Localiza la opci\u00f3n Optimizaci\u00f3n de bater\u00eda y config\u00farala en:<br \/>\n\u2022 No optimizar o<br \/>\n\u2022 Sin restricciones.<\/li>\n<\/ul>\n<p>Cuando una aplicaci\u00f3n est\u00e1 marcada como \u00abNo optimizada\u00bb, Android no restringir\u00e1 su actividad en segundo plano, lo cual es crucial para mantener la sesi\u00f3n y las notificaciones en funcionamiento despu\u00e9s de salir de la interfaz de la aplicaci\u00f3n.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=\u00bb2&#8243; column_padding=\u00bb2&#8243; title=\u00bb3. \u00bfQu\u00e9 hacer si el ahorro de bater\u00eda sigue deteniendo la aplicaci\u00f3n?\u00bb tab_id=\u00bb1768827752864-2-5&#8243;][vc_column_text uncode_shortcode_id=\u00bb171579&#8243;]Adem\u00e1s de deshabilitar la optimizaci\u00f3n de la bater\u00eda, algunos tel\u00e9fonos (Samsung, Huawei, Xiaomi, OnePlus, etc.) tienen sus propios mecanismos de ahorro de energ\u00eda:<\/p>\n<ul>\n<li>Desactive el modo de ahorro de bater\u00eda del sistema (Modo de ahorro de bater\u00eda\/ahorro de energ\u00eda).<\/li>\n<li>En los tel\u00e9fonos Samsung y sistemas relacionados, marque \u201cAplicaciones en suspensi\u00f3n\u201d \/ \u201cL\u00edmites de uso en segundo plano\u201d y elimine Uniti de la lista de suspensi\u00f3n autom\u00e1tica.<\/li>\n<li>En MIUI\/Huawei, deshabilite \u00abAdministrar autom\u00e1ticamente\u00bb y habilite Inicio autom\u00e1tico\/Ejecutar en segundo plano para Uniti.<\/li>\n<\/ul>\n<p>Estas configuraciones ayudan a garantizar que el sistema no cierre aplicaciones despu\u00e9s de un tiempo de inactividad.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=\u00bb2&#8243; column_padding=\u00bb2&#8243; title=\u00bb4. Otros problemas y soluciones\u00bb tab_id=\u00bb1768828112684-3-0&#8243;][vc_column_text uncode_shortcode_id=\u00bb767104&#8243;]<strong>Problema:<\/strong><br \/>\nLa aplicaci\u00f3n se ejecuta en segundo plano durante un tiempo, pero luego pierde la conexi\u00f3n o las tareas de GPS se detienen.<\/p>\n<p><strong>Soluci\u00f3n diagn\u00f3stica:<\/strong><\/p>\n<ul>\n<li>Aseg\u00farese de que Uniti tenga permisos de ubicaci\u00f3n completos: \u00abPermitir siempre \/ Permitir todo el tiempo\u00bb en Permisos de ubicaci\u00f3n.<\/li>\n<li>En algunos modelos de Android (especialmente los m\u00e1s nuevos, por ejemplo, Android 14\/15), incluso con la optimizaci\u00f3n deshabilitada, el sistema a\u00fan puede restringir las aplicaciones; en ese caso, el usuario debe habilitar \u00abPermitir uso en segundo plano\u00bb \/ \u00abSin restricciones\u00bb o confirmarlo manualmente en la configuraci\u00f3n de la bater\u00eda.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=\u00bb2&#8243; column_padding=\u00bb2&#8243; title=\u00bb5. Resumen de los pasos m\u00e1s importantes para el usuario\u00bb tab_id=\u00bb1768828289062-4-3&#8243;][vc_column_text uncode_shortcode_id=\u00bb975809&#8243;]<strong>Cuando la aplicaci\u00f3n Uniti:<\/strong><\/p>\n<ul>\n<li>no funciona despu\u00e9s de salir de la pantalla,<\/li>\n<li>se detiene despu\u00e9s de unos minutos,<\/li>\n<li>no env\u00eda actualizaciones de GPS en segundo plano,<\/li>\n<\/ul>\n<p>En la configuraci\u00f3n de la bater\u00eda, el usuario debe:<\/p>\n<ul>\n<li>Deshabilitar la optimizaci\u00f3n de la bater\u00eda para Uniti (Optimizaci\u00f3n de la bater\u00eda \u2192 No optimizar \/ Sin restricciones).<\/li>\n<li>Desactivar el ahorro general de bater\u00eda (Ahorro de bater\u00eda).<\/li>\n<li>(Opcional) En los sistemas del fabricante, elimine Uniti de la lista de aplicaciones suspendidas\/restringidas.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_accordion_tab][\/vc_accordion][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row unlock_row_content=\u00bbyes\u00bb row_height_percent=\u00bb0&#8243; 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